Refund policy

SKIN TREATS Beauty

Returns

Your satisfaction is our number one priority!
Returns of full-price item must be made within 21 days of your order date. Returned products must be new, unopened, unused and in original condition (sheet masks are not eligible for return once opened). Please email us at hello@skintreatsbeauty.com with your order number, and "RETURN" in the subject line and the product(s) you'd like to return as well as the reason for your return in the body for shipping instructions. Items returned without a Return Authorization Number are not eligible for refund.

Only the items specified in the original return request is received and confirmed by Skin Treats Beauty, you will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.

All Sale items, Site-wide promotional sales (Black Friday, Cyber Monday, Boxing Day) are not eligible for return/refund. Special Discount Offers and purchases made during Special Sales Events (including free shipping, pop-up, etc.) are final sale and are not eligible for return/refund. Please check the parameters of the promotion before purchasing.

Within 7 days of our receiving your return, your refund will be processed after an inspection and a credit will be automatically applied to your credit card or original method of payment. Your refund will include the cost of the item, plus any applicable sales tax. Depending on your credit card company, it may take an additional 3-7 business days for the refund credit to post to your account.

Shipping
To return your product, you should mail your product to: 60 West Wilmot Street, Unit 8, Richmond Hill, Ontario, Canada L4B 1H8

Please note return shipping fees are the responsibility of the purchaser and the original shipping fees paid are non-refundable. Also, refused shipments will not be refunded.

If your order qualified for free shipping, and you are returning a product for a reason other than it being defective or different from what you actually ordered, you will be responsible for paying the return shipping costs as well as the original shipping costs that were waived by the free shipping policy.

In the case of items damaged during shipment, please email us immediately at hello@skintreatsbeauty.com

***We do not accept returns or exchanges on international orders and shipments, including those from the USA. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased - discounts are not considered in the customs total value.